Returns & Refund Policy
We want you to be happy with your purchase. If you are not completely satisfied, you can return most items within 30 days.
1. Eligibility for Returns
- Items must be unused and in original packaging
- Return request must be made within 30 days of delivery
- Proof of purchase is required
2. Non-Returnable Items
- Used or assembled furniture
- Personalised or custom-made products
- Perishable goods or hygiene-sensitive items (e.g. opened kitchenware)
3. How to Return an Item
- Contact our support team
- Include your order number and reason for return
- We will provide return instructions and a return address
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is faulty or incorrect
- We recommend using a tracked service for your protection
5. Refunds
- Refunds will be processed within 5–7 business days after we receive and inspect the return
- Refunds will be issued to the original payment method
- Shipping costs are non-refundable unless the return is due to our error
6. Exchanges
We do not offer direct exchanges. Please return the item for a refund and place a new order.
7. Damaged or Faulty Items
- Report any damage or faults within 48 hours of delivery
- We will offer a replacement, repair, or full refund as appropriate
Contact Us
If you have questions about returns or refunds contact us.